Job Description
Join our dynamic team as an Evening Customer Service Specialist at Urban Hospitality Group's flagship location in central London. This flexible evening role offers the perfect opportunity to work in a vibrant environment while supporting our high-end guests. We're seeking energetic individuals with exceptional communication skills to deliver outstanding service during our peak evening hours. Enjoy competitive pay, free staff meals, and a supportive work culture that values work-life balance.
Responsibilities
- Deliver exceptional customer service to guests during evening operations
- Handle reservations, inquiries, and resolve guest concerns efficiently
- Manage check-in/check-out processes for evening guests
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate transaction records
- Assist with event setup and venue preparation for evening functions
- Maintain cleanliness and organization of public areas
Qualifications
- Previous customer service or hospitality experience preferred
- Excellent verbal communication and interpersonal skills
- Ability to work effectively under pressure during peak hours
- Proficient with reservation systems and POS technology
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive attitude
- Basic knowledge of London tourism and attractions