Job Description
Are you looking for a rewarding career in customer service with a schedule that fits your lifestyle? Apex Logistics Solutions is seeking a dedicated Evening Customer Service Representative to join our high-performing team in Chicago, IL. We pride ourselves on operational excellence and are looking for individuals who thrive in a dynamic environment. As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance during our peak evening hours.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with professionalism and efficiency.
- Resolve complex customer issues and complaints to ensure high satisfaction scores and retention.
- Process returns, exchanges, and refunds accurately using our state-of-the-art CRM software.
- Update customer accounts and database records in real-time with meticulous attention to detail.
- Collaborate closely with warehouse and logistics teams to ensure seamless order fulfillment and communication.
- Maintain a calm and positive demeanor during high-pressure peak evening hours.
- Adhere to all company policies, safety procedures, and quality assurance standards.
Qualifications
- High school diploma or GED required; Associates degree preferred.
- Previous experience in customer service, logistics, or retail is a plus but not required.
- Strong computer skills, including proficiency in Microsoft Office Suite and data entry.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Ability to work flexible evening shifts, including weekends and holidays.
- Reliable transportation is required.
- Must be available for a 4-month temporary assignment with a strong possibility of extension.