Job Description
Are you looking for a rewarding part-time opportunity in the heart of Philadelphia? We are currently urgent hiring for Evening Customer Service Representatives to join our dynamic team. If you thrive in a fast-paced environment and want to work flexible hours, this is your chance to shine.
At Apex Solutions Inc., we pride ourselves on delivering exceptional support to our clients. We are seeking dedicated individuals who are available during the evening hours to handle inquiries, resolve issues, and ensure our customers have a seamless experience.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with the morning team to ensure seamless shift handovers.
- Adhere to company policies and procedures at all times.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to work independently during evening shifts (e.g., 4:00 PM – 12:00 AM).
- Proficiency in Microsoft Office Suite and CRM software.
- Strong problem-solving skills and a positive attitude.