Job Description
We are seeking a dedicated Evening Customer Service Representative to join our growing team in Tampa, FL. If you are looking for a flexible part-time position with immediate openings and a competitive pay structure, this is your opportunity to shine. We value our employees and offer a supportive environment where you can grow your career.
Why Join Us?
- Immediate start available for qualified candidates.
- Flexible evening shift schedules to suit your lifestyle.
- Competitive hourly wage with performance bonuses.
- Comprehensive training and career advancement opportunities.
As an Evening Representative, you will be the face of our brand, ensuring our customers receive top-tier support during their off-hours. Apply today to secure your position!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and transactions in the CRM system.
- Process orders, returns, and exchanges according to company policies.
- Collaborate with the morning shift team to ensure a seamless transition of customer information.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Maintain a clean and organized workspace to promote efficiency.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM or similar).
- Ability to work independently with minimal supervision.
- Problem-solving mindset with a focus on customer retention.