Job Description
We are seeking a dedicated Evening Customer Service Representative to join our growing team in Raleigh, NC. In this pivotal role, you will be the voice of our brand, ensuring our clients receive top-tier support during our peak evening hours.
We offer a competitive salary, flexible scheduling, and a collaborative work environment. If you are looking for a stable part-time or full-time opportunity that fits around your lifestyle, apply today.
Why Join Us?
- Competitive Pay: Earn between $19.00 - $28.00/hour based on experience.
- Flexible Scheduling: Choose shifts that work for you, including evenings and weekends.
- Professional Growth: Clear pathways for career advancement within the organization.
- Modern Benefits: Health, dental, and vision insurance available for qualifying hours.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening shifts.
- Resolve customer issues and complaints with empathy and efficiency.
- Update customer records and maintain accurate documentation in our CRM system.
- Collaborate with the morning shift team to ensure seamless service continuity.
- Identify opportunities to improve the customer experience and suggest process improvements.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call centers preferred.
- Strong verbal communication and active listening skills.
- Ability to work flexible evening shifts, including weekends.
- Proficiency with basic computer applications and CRM software.