Job Description
Join our dynamic team at CityScape Solutions where flexibility meets growth! We're urgently seeking enthusiastic Evening Customer Service Associates to deliver exceptional experiences during our peak hours. Perfect for students, parents, or anyone seeking a balanced schedule with competitive pay. Enjoy training, supportive management, and opportunities to advance within our rapidly expanding Dallas-based company. Your evening shift (5 PM - 10 PM) ensures daytime freedom while building valuable professional skills.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and resolve billing concerns using our CRM system
- Collaborate with team members to maintain service standards during peak hours
- Document interactions and maintain accurate customer records
- Contribute to continuous improvement of service protocols
- Adhere to company policies and security protocols
- Support cross-functional initiatives during evening operations
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with ability to learn software quickly
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Reliable transportation to downtown Dallas location
- Flexible availability Monday-Friday evenings (5 PM-10 PM)
- No prior experience required – comprehensive training provided