Job Description
Join our dynamic team as an Evening/Weekend Customer Service Specialist and enjoy flexible scheduling with weekly pay! Premier Support Services is seeking motivated individuals to deliver exceptional customer experiences during high-demand evening and weekend hours. This role is perfect for students, parents, or anyone seeking work-life balance with competitive compensation and growth opportunities. Our Atlanta-based office offers a modern, inclusive environment where your contributions are valued from day one.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening and weekend shifts
- Resolve product/service issues with efficiency and professionalism
- Document interactions accurately in CRM systems
- Collaborate with day-team specialists for seamless customer handoffs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available for consistent evening (4pm-11pm) and weekend schedules