Job Description
Are you a student in Nashville seeking flexible, rewarding work? Nashville Tech Solutions welcomes ambitious students to join our dynamic team as Part-Time Customer Service Specialists! Gain real-world experience while balancing your studies with our accommodating schedules. We value fresh perspectives and offer competitive pay plus growth opportunities. Perfect for undergraduates, recent grads, and those exploring career paths in tech and customer experience.
Why Join Us?
- Flexible shifts around your class schedule
- Free professional development workshops
- Referral bonuses for student hires
- Comprehensive training and mentorship
- Discounted tech products for employees
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Resolve technical issues and troubleshoot product concerns
- Document interactions using CRM software with precision
- Collaborate with team to improve service protocols
- Meet performance metrics for response times and satisfaction
- Stay updated on product knowledge through continuous learning
- Participate in cross-departmental projects twice monthly
Qualifications
- Currently enrolled in college/university or recent graduate (within 1 year)
- Strong verbal/written communication skills
- Proficient with Microsoft Office and basic tech troubleshooting
- Ability to work evenings/weekends (minimum 20 hours/week)
- Customer service experience preferred but not required
- Quick learner with problem-solving aptitude
- Positive attitude and collaborative mindset