Job Description
Join FlexiPay Solutions and transform your free time into extra cash! We're urgently seeking energetic Part-Time Customer Service Associates in Austin to deliver exceptional experiences while earning competitive hourly pay. Enjoy flexible scheduling, comprehensive training, and a supportive team environment where your contribution directly impacts our clients' success. Perfect for students, professionals, or anyone seeking supplemental income with minimal weekend requirements.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions accurately while maintaining PCI compliance standards
- Update CRM records with detailed interaction logs and resolution notes
- Collaborate with team members to escalate complex issues efficiently
- Contribute to process improvement initiatives to enhance service quality
- Meet daily performance metrics including call handling time and resolution rates
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 6+ months customer service experience in retail, call center, or hospitality
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional verbal communication skills with clear, professional demeanor
- Ability to work independently while maintaining team collaboration standards
- Reliable transportation for on-site shifts (2 days/week)
- Available for weekday evenings and weekend shifts (Fri-Sun)