Job Description
We are currently seeking a dedicated and enthusiastic Evening Customer Service Representative to join our team in Columbus, Ohio. If you are looking for a part-time evening job that offers stability, growth, and a competitive wage, we want to hear from you.
As part of our operations team, you will be the first point of contact for our clients during our peak evening hours. This role is perfect for individuals seeking a work-life balance, students, or anyone looking to start a career in customer support without the early morning rush.
Why Choose Apex Logistics?
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Choose shifts that work around your life.
- Modern Environment: Work in a state-of-the-art facility with safety protocols in place.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with a focus on quality and speed.
- Resolve complex customer issues and escalate cases to senior management when necessary.
- Maintain accurate records of customer interactions and transactions in our internal databases.
- Assist in processing returns, exchanges, and service requests efficiently.
- Collaborate with the day shift team to ensure continuity of operations.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications
- High school diploma or GED is required.
- Previous customer service or call center experience is preferred but not mandatory for entry-level candidates.
- Strong verbal communication skills and a professional telephone manner.
- Ability to type at least 40 WPM and navigate computer software proficiently.
- Must be available to work evenings (typically 4:00 PM to 12:00 AM).
- Reliable transportation is required.