Job Description
Are you looking for a rewarding career in the heart of New York City? Join NYC Support Solutions, a premier customer experience firm, as our new Evening Customer Service Representative. We are seeking dedicated professionals who thrive in fast-paced environments and value a healthy work-life balance.
As a key member of our team, you will be the voice of our brand, assisting clients during the crucial evening hours. We offer a competitive salary, comprehensive benefits, and a dynamic culture that celebrates success. If you are ready to elevate your career in a top-tier organization, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Health, Dental, and Vision Insurance
- Paid Time Off and Holidays
- Professional Development Opportunities
- Modern, collaborative office environment in SoHo
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening shifts.
- Resolve complex customer inquiries and technical issues with a focus on first-contact resolution.
- Maintain accurate and up-to-date records of all client interactions in our CRM system.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
- Assist in troubleshooting product-related issues and guiding clients through solutions.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Contribute to a positive team culture by sharing knowledge and supporting colleagues.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to work evening shifts (e.g., 4:00 PM – 12:00 AM) with a reliable schedule.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Reliable internet connection and a dedicated workspace if working remotely.