Job Description
Are you seeking a rewarding career that offers the flexibility of evening hours? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our team in Charlotte, NC. We value our employees and offer a competitive benefits package for full-time staff.
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with efficiency and empathy. We are looking for individuals who are ready to thrive in a modern, high-conversion environment.
Key Highlights:
- Competitive hourly wage with shift differentials for evening work.
- Health, dental, and vision insurance available for full-time employees.
- Paid training and clear career progression paths.
- Supportive team culture focused on success and well-being.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone and email during evening shifts.
- Resolve customer issues and complaints with a focus on retention and satisfaction.
- Accurately log all customer interactions and account updates into the CRM system.
- Collaborate with the support team to ensure seamless service delivery.
- Stay updated on product features and service protocols to provide accurate information.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and a positive attitude.