Job Description
Join Coastal Connect Solutions and transform your evenings into rewarding work! We're seeking motivated Evening Customer Service Representatives to deliver exceptional client experiences while enjoying the flexibility of daily pay. Perfect for students, parents, or anyone seeking supplemental income with immediate compensation. Our dynamic Virginia Beach team thrives on professionalism and growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process transactions and resolve billing discrepancies
- Update and maintain client databases with precision
- Collaborate with team members to ensure seamless service
- Meet/exceed performance metrics during evening shifts
- Document interactions using CRM systems
- Adapt to product updates and service protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Reliable evening availability (5 PM - 11 PM)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a fast-paced environment