Job Description
Join our dynamic team as a Night Shift Customer Service Specialist in Albuquerque! We offer flexible evening schedules (4-6 hours/night) with competitive pay and growth opportunities. Perfect for students, parents, or night owls seeking work-life balance. Enjoy a supportive environment with modern facilities and comprehensive training. Apply today to become part of New Mexico's leading community service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing issues and service disruptions efficiently
- Update customer records in CRM systems with precision
- Collaborate with day-shift teams for seamless handovers
- Maintain detailed documentation of interactions
- Adhere to HIPAA and data security protocols
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work independently during night shifts
- Basic knowledge of healthcare or utilities industry (a plus)
- Reliable transportation for evening shifts
- Pass background check and drug screening