Job Description
Join FlexiWork Solutions and transform your evenings into rewarding opportunities! We're seeking enthusiastic Evening Customer Service Representatives to join our dynamic team in Columbus, Ohio. This flexible part-time role is perfect for students, parents, or anyone looking to earn extra cash while gaining valuable experience. Enjoy competitive pay, comprehensive training, and a supportive work environment that values your contributions. Why join us? Flexible evening shifts (4 PM - 9 PM), no weekends required, and opportunities for advancement. Apply today and start earning tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and problem-solving skills
- Update customer records accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (entry-level welcome)
- Basic computer proficiency with ability to navigate multiple systems
- Strong verbal communication and active listening skills
- Reliable transportation and consistent evening availability
- Positive attitude and customer-focused mindset
- Ability to work independently in a fast-paced environment
- No prior experience required – comprehensive training provided