Job Description
Join our dynamic team at Apex Solutions Group and make an immediate impact! We're urgently seeking motivated Evening Customer Service Representatives to deliver exceptional support to our growing client base. This flexible part-time role offers competitive pay, comprehensive training, and the opportunity to develop valuable professional skills in a fast-paced environment.
Why You'll Love Working With Us:
- Competitive hourly pay plus performance incentives
- Comprehensive paid training program
- Flexible evening schedule (4:00 PM - 8:00 PM, Mon-Fri)
- Opportunities for advancement
- Positive, collaborative team culture
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve customer inquiries and issues efficiently using our CRM system
- Process transactions and maintain accurate documentation
- Collaborate with team members to resolve complex customer concerns
- Meet and exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Reliable transportation and punctuality
- Positive attitude with customer-first mindset
- Ability to pass background check and drug screening