Job Description
Join our dynamic team at Phoenix Connect Solutions as an Evening Customer Service Representative! We're urgently seeking enthusiastic professionals to deliver exceptional support during our peak evening hours (4 PM - 11 PM). This is a fantastic opportunity to build your career in customer service while enjoying a flexible schedule that fits your lifestyle. Our modern downtown Phoenix office offers a collaborative environment with competitive pay and immediate start dates. If you're passionate about helping others and thrive in fast-paced settings, apply now to become part of our award-winning support team!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing questions, and service disruptions
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores through quality service
- Support after-hours emergency response protocols
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Strong problem-solving and multitasking abilities
- Proficient in CRM software and Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to work independently during evening shifts
- Flexible schedule availability (including weekends)
- Positive attitude with resilience under pressure