Job Description
Join our dynamic team at Nexus Solutions Inc. as an Evening Customer Service Representative! We're seeking energetic professionals to deliver exceptional client experiences during our peak evening hours (4 PM - 10 PM). This immediate opportunity offers flexible scheduling while making a real impact in our tech-forward environment. Enjoy competitive pay, comprehensive training, and a supportive culture that values work-life balance. Perfect for students, career changers, or anyone seeking supplemental income in the heart of San Jose's thriving tech corridor.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product questions using our proprietary CRM system
- Document interactions and maintain accurate client records in Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed quality and performance metrics in a fast-paced environment
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Minimum 6 months customer service experience in tech or retail
- Proficient with CRM platforms and Microsoft Office Suite
- Exceptional communication skills with clear, articulate English
- Ability to multitask effectively during high-volume periods
- Reliable transportation and flexible availability for evening shifts
- Basic troubleshooting skills for common technical issues