Job Description
Join our dynamic team at Sunshine Solutions LLC as an Evening Customer Service Representative! We're seeking passionate individuals to deliver exceptional service during our peak evening hours. Enjoy a flexible schedule, competitive pay, and a supportive work environment. Perfect for students, parents, or anyone seeking evening flexibility. Apply now and become part of Jacksonville's premier service provider!
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Process orders and resolve billing discrepancies efficiently
- Update customer records in CRM systems with accuracy
- Collaborate with day team to ensure seamless service transitions
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing product knowledge training
- Maintain organized documentation of customer interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings, weekends)
- Positive attitude and team-oriented mindset