Job Description
Join our dynamic team in Milwaukee! We're urgently seeking enthusiastic Evening Customer Service Representatives to deliver exceptional experiences during peak evening hours. This flexible part-time role offers competitive pay and immediate start dates. Perfect for students, second-job seekers, or those seeking evening work-life balance. Enjoy a supportive environment with comprehensive training and growth opportunities. Apply today to become part of our award-winning service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve billing, product, and service issues with empathy and efficiency
- Update customer records in CRM systems with accurate information
- Collaborate with day-shift teams for seamless service continuity
- Meet/exceed quality and productivity metrics consistently
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Exceptional communication skills with clear phone etiquette
- Ability to multitask in fast-paced digital environments
- Reliable transportation for evening shifts (downtown Milwaukee location)
- Basic proficiency with Microsoft Office and CRM software
- Positive attitude with problem-solving mindset
- Availability to work 20-30 hours/week including weekends