Job Description
Join our dynamic team as an Evening Customer Service Representative at Baltimore Community Services! We're urgently seeking enthusiastic individuals to provide exceptional support during our peak evening hours. This flexible role offers the perfect opportunity to make a meaningful impact while balancing your schedule. Enjoy competitive pay, a supportive work environment, and the chance to develop valuable skills in customer relations.
Why join us? We prioritize employee growth, offer paid training, and provide a welcoming atmosphere where your contributions are valued. Evening shifts are Monday-Friday 4 PM - 9 PM, with weekend options available. Don't miss this urgent opportunity to advance your career in Baltimore's thriving service sector!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using CRM systems
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Meet and exceed performance metrics for customer satisfaction
- Assist with basic administrative tasks during downtime
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving abilities
- Ability to work independently and as part of a team
- Basic computer proficiency with Microsoft Office suite
- Reliable transportation to our Harborview Drive location
- Flexible availability for evening shifts (4 PM - 9 PM)
- Positive attitude and commitment to exceptional service