Job Description
Join Global Solutions Inc. as an Evening Customer Service Representative and unlock a rewarding career with flexible scheduling! We're seeking dynamic professionals to deliver exceptional customer experiences during evening hours, with opportunities for both part-time and full-time roles based on your availability. Enjoy competitive pay, comprehensive training, and a supportive team environment while serving diverse clients across Georgia.
Why Join Us?
- Competitive hourly wages and performance bonuses
- Flexible scheduling with evening shifts (4 PM - 12 AM)
- Clear pathways to full-time advancement
- Comprehensive benefits package for full-time roles
- Modern, collaborative workspace in downtown Atlanta
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training for product updates and service excellence
- Contribute to process improvements for better customer experiences
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills (written and verbal)
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and manage time effectively
- Reliable transportation for evening shifts
- Flexibility to work weekends and holidays as needed