Job Description
Join our dynamic team at Carolina Connect Solutions and launch your career in customer service! We're seeking enthusiastic Evening Customer Service Representatives to deliver exceptional support to our growing client base. This flexible evening position offers the perfect opportunity for students, career-changers, or anyone seeking work-life balance. Enjoy a supportive environment with comprehensive training and growth potential. Your role will be crucial in maintaining our reputation for outstanding service while developing valuable professional skills.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with day-team specialists for seamless customer handoffs
- Meet and exceed performance metrics including first-contact resolution
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Comfortable working with multiple digital platforms
- Reliable transportation to our Charlotte facility
- Ability to multitask in a fast-paced environment
- Must be available for evening shifts including weekends