Job Description
Join our dynamic team at Urban Solutions Inc. as an Evening Customer Service Representative! This flexible part-time role offers the perfect opportunity for students, career-changers, or professionals seeking evening hours. Enjoy competitive pay, comprehensive training, and a supportive work environment in Chicago's vibrant downtown. We're looking for motivated individuals who thrive in fast-paced settings and want to grow their career while making a difference. Apply today and become part of a company that values your development and work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and resolve billing issues accurately and efficiently
- Update customer records in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including call quality and resolution targets
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (students welcome)
- 0-2 years of customer service or administrative experience
- Strong communication skills and active listening abilities
- Basic proficiency with Microsoft Office and CRM software
- Ability to work evenings (3:00 PM - 11:00 PM) including weekends
- Problem-solving mindset with attention to detail
- Reliable transportation to downtown Chicago location