Job Description
Are you a night owl looking for a rewarding career in a dynamic environment? Apex Logistics Solutions is urgently hiring Evening Customer Service Representatives to join our high-performing team in the heart of Chicago. We are looking for dedicated individuals who thrive in a fast-paced setting and excel at providing top-tier support to our clients after hours.
In this role, you will be the voice of our brand during our evening shifts, ensuring that every customer interaction is met with professionalism, empathy, and efficiency. If you are ready to take on a challenging yet flexible role with competitive pay and growth opportunities, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Flexible Scheduling: Enjoy the work-life balance of evening shifts.
- Professional Growth: Clear pathways for career advancement within the company.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
Don’t miss this opportunity to advance your career in customer service. Apply today!
Responsibilities
- Manage high-volume incoming and outgoing customer inquiries via phone, email, and chat during evening hours.
- Resolve customer issues and complaints with patience and a focus on first-call resolution.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain accurate records of customer interactions and transactions in the internal database.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Adhere to all company policies, procedures, and quality standards.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of customer service experience, preferably in a call center or retail environment.
- Strong verbal communication skills with the ability to speak clearly and confidently.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively during evening shifts.
- Reliable high-speed internet connection and a quiet workspace.
- Previous experience in logistics or supply chain is a plus but not mandatory.