Job Description
Join our dynamic team at CityHub Solutions as an Evening Customer Service Representative! We're urgently seeking passionate individuals to provide exceptional support to our diverse client base during evening hours. This flexible part-time role offers competitive compensation and the opportunity to grow with a forward-thinking company. Immediate start available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with day-team to ensure seamless service continuity
- Identify opportunities to improve customer experience workflows
- Adhere to all company protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic technical proficiency with troubleshooting tools
- Flexible schedule availability (evenings 4 PM - 12 PM)
- Positive attitude and team player mentality