Job Description
Join our dynamic team at Bright Horizons Services and become the voice of excellence for our clients! We're seeking motivated Evening Customer Service Representatives to deliver exceptional support during peak evening hours. This flexible part-time role offers competitive pay, comprehensive training, and a supportive work environment perfect for students, parents, or anyone seeking evening hours. Help us create positive customer experiences while advancing your career in a thriving San Antonio-based company.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Resolve customer concerns efficiently while maintaining service quality standards
- Document interactions accurately in our CRM system
- Collaborate with daytime teams to ensure seamless service continuity
- Adhere to company protocols for data security and privacy compliance
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to work independently and manage multiple tasks
- Basic computer proficiency with CRM software
- Flexibility to work evenings (5 PM - 10 PM) weekends
- Positive attitude and problem-solving mindset