Job Description
Are you looking for a rewarding part-time role that fits your evening schedule? Apex Support Solutions is currently hiring an Evening Customer Service Representative to join our dynamic team in Atlanta, Georgia.
We are dedicated to providing top-tier support to our clients, and we need a detail-oriented professional to handle inquiries during our peak evening hours. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you.
Why Join Us?
- Flexible evening shift schedules.
- Competitive hourly pay ($15-$18/hr).
- Opportunities for career growth within the company.
- Supportive and inclusive work culture.
Responsibilities
- Manage high volumes of incoming customer calls, emails, and chats with professionalism and empathy.
- Resolve complex customer issues and escalate matters to the appropriate department when necessary.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Provide product information and technical assistance to ensure customer satisfaction.
- Collaborate with the morning support team to ensure seamless workflow and continuity of service.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Ability to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends as required.
- Proficiency in Microsoft Office Suite and computer navigation.
- Strong problem-solving skills and the ability to remain calm under pressure.