Job Description
We are seeking a dedicated Evening Customer Service Representative to join our thriving team in the heart of Charlotte, NC. If you are looking for evening part time jobs that offer flexibility, growth, and a supportive environment, this is the perfect opportunity for you. You will play a vital role in ensuring our clients receive top-tier assistance during our evening operations.
Why Join Us?
• Flexible evening shift schedules
• Competitive hourly pay ($17.00 - $22.00)
• Career growth opportunities within a growing company
• Modern, collaborative office environment
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during evening hours.
- Resolve customer complaints and issues with empathy, patience, and efficiency.
- Process transactions and maintain accurate records in our CRM system.
- Collaborate with the day-shift team to ensure seamless operational continuity.
- Identify opportunities to upsell products and improve customer satisfaction scores.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Previous experience in customer service or retail is highly valued.
- Ability to work evenings (shift typically 4:00 PM – 12:00 AM).
- Strong computer literacy and typing skills (40+ WPM).
- Excellent verbal communication and problem-solving abilities.