Job Description
Are you a people person looking for a schedule that fits your lifestyle? Metro Support Solutions is seeking a dedicated Customer Service Representative to join our growing team in Minneapolis. We specialize in providing top-tier logistical support and customer satisfaction, and we need someone reliable to help us maintain our high standards during our evening and weekend operations.
In this role, you will be the face of our company, ensuring our clients receive the assistance they need when they need it. We offer a dynamic work environment, competitive pay, and the flexibility you deserve. If you are ready to advance your career while enjoying a healthy work-life balance, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve customer complaints and issues with patience and professionalism, escalating complex matters to the supervisor when necessary.
- Accurately process orders, update customer accounts, and maintain detailed records in our CRM software.
- Collaborate with the logistics and warehouse teams to ensure timely delivery and accurate information.
- Provide exceptional service to ensure customer retention and loyalty.
- Assist in training new part-time staff members on company policies and procedures.
- Perform daily data entry tasks and generate performance reports as required.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or logistics is a plus.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Ability to work flexible hours, including evenings (4:00 PM - 12:00 AM) and weekends.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Must be reliable, punctual, and able to work independently with minimal supervision.
- Basic problem-solving skills and a positive attitude.