Job Description
Join our dynamic team at Hospitality Plus Solutions as an Evening Customer Service Representative! We're seeking friendly, reliable professionals to deliver exceptional customer experiences during evening hours. This immediate hire opportunity offers flexible scheduling and competitive pay in Wichita's vibrant hospitality sector. If you thrive in fast-paced environments and prioritize customer satisfaction, this role is your perfect match!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Process reservations and bookings accurately in our CRM system
- Resolve customer complaints with empathy and efficiency
- Collaborate with day-shift teams for seamless service continuity
- Maintain detailed records of customer interactions
- Adhere to company policies and quality standards
- Support operational tasks during peak evening hours
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and problem-solving skills
- Proficiency with basic computer systems and software
- Ability to multitask in high-pressure situations
- Flexible availability for evening shifts (4 PM - 10 PM)
- Positive attitude with customer-first mindset
- Must pass background check and drug screening