Job Description
We are seeking a dedicated and detail-oriented Evening Customer Service Representative to join our dynamic team in San Jose, CA. This is an excellent opportunity for those seeking evening part-time jobs with flexible scheduling, competitive compensation, and a supportive work environment.
In this role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are resolved promptly and professionally. We pride ourselves on delivering top-tier service, and we are looking for individuals who share our commitment to excellence.
Key Highlights:
- Competitive hourly wage ($18.00 - $22.00/hr)
- Flexible evening shift options (4 PM - 12 AM)
- Employee discounts and comprehensive benefits package
- Opportunities for career advancement within the company
Responsibilities
- Manage incoming customer calls, emails, and in-store inquiries with a friendly and professional demeanor.
- Resolve product or service issues efficiently while maintaining high customer satisfaction scores.
- Process sales transactions, returns, and exchanges accurately using the POS system.
- Assist customers with navigating our product inventory and locating specific items.
- Maintain a clean, organized, and safe work environment at all times.
- Collaborate closely with the morning shift team to ensure seamless daily operations.
- Document customer feedback and escalate complex issues to management as needed.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or retail experience is preferred but not mandatory.
- Must be available to work evenings, including weekends and holidays.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to operate point-of-sale systems.
- Ability to stand for extended periods and lift up to 25 lbs.