Job Description
We are seeking a dedicated and customer-focused Evening Customer Service Representative to join our growing team in Atlanta, GA. If you are looking for a flexible evening schedule and a supportive environment, this is your chance to advance your career. We value reliability, communication skills, and a positive attitude.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible evening shift hours
- Comprehensive training program
- Opportunities for advancement within the company
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email.
- Assist customers with product information, order status, and returns.
- Resolve customer complaints and issues with patience and professionalism.
- Process transactions accurately using our internal CRM software.
- Maintain detailed records of customer interactions and account updates.
- Collaborate with the morning team to ensure a smooth handover of daily operations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Ability to work evenings (typically 4:00 PM - 8:00 PM or 5:00 PM - 9:00 PM).
- Must be reliable, punctual, and able to work independently.