Job Description
Join a dynamic team in the heart of Silicon Valley!
Bay Area Support Hub is seeking dedicated individuals for evening part-time positions in San Jose, CA. Whether you are a student looking for flexibility or a professional seeking a second shift, we offer a welcoming environment and comprehensive training. No prior experience is necessary; we are looking for motivated individuals eager to learn and grow.
Why Apply?
- Competitive hourly wage ($17 - $22/hr).
- Flexible evening schedules (3:00 PM - 12:00 AM).
- Health benefits for full-time employees.
- Opportunity for rapid career advancement.
Responsibilities
- Handle inbound customer inquiries via phone and email with a focus on resolution.
- Assist clients in navigating products and services using provided scripts.
- Document all customer interactions and feedback accurately in the CRM system.
- Maintain a high level of professionalism and patience during peak hours.
- Collaborate with the team to identify and resolve recurring issues.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- Must be available to work evening shifts, including weekends.
- Strong communication skills (verbal and written) in English.
- Basic computer proficiency and typing speed.
- Reliable high-speed internet connection (if working remotely).
- High school diploma or equivalent required.
- Ability to work independently and as part of a team.