Job Description
Are you seeking a flexible schedule with competitive pay?
Apex Horizon Solutions is urgently hiring Entry Level Customer Service Representatives for Evening and Weekend Shifts in Washington, DC. We are looking for motivated individuals to join our growing team and provide exceptional support to our clients.
Whether you are looking to start your career or seeking a part-time opportunity that fits around your lifestyle, we offer the training and support you need to succeed.
Why Join Us?
- Flexible Schedule: Evening and Weekend shifts available.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- No Experience Required: Comprehensive training provided.
- Growth Opportunities: Clear path for advancement within the company.
Job Overview:
As a Customer Service Associate, you will be the face of our brand, ensuring our clients receive the highest level of service. You will handle inquiries, resolve issues, and maintain a positive customer experience during our peak hours.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Process orders, returns, and exchanges accurately using our internal CRM systems.
- Maintain a high level of knowledge regarding company products and services.
- Document customer interactions and feedback in the company database.
- Collaborate with team leads to improve service standards and operational efficiency.
- Handle sensitive customer information with the utmost confidentiality.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus but not required.
- Must be available to work Evenings and Weekends.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to remain calm and professional under pressure.
- Reliable transportation is required.