Job Description
Join Nashville's premier hospitality team as an Evening Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our vibrant evening hours. This entry-level role offers flexible scheduling perfect for students, second-income seekers, and career changers. Enjoy competitive pay, comprehensive training, and a dynamic work environment in Music City's thriving tourism scene. No prior experience required – we provide all the tools for success!
Responsibilities
- Deliver outstanding customer service to hotel guests via phone, email, and in-person interactions
- Process check-ins/check-outs efficiently using our property management system
- Handle guest inquiries with professionalism and local area knowledge
- Manage reservation modifications and billing inquiries
- Maintain clean and organized front desk area
- Collaborate with housekeeping and security teams for seamless operations
- Assist with basic administrative tasks including filing and data entry
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work evenings, weekends, and holidays
- Positive attitude and problem-solving aptitude
- Reliable transportation to downtown Nashville location
- Attention to detail and accuracy in transactions
- Team player mentality with collaborative spirit