Job Description
Join Urban Hospitality Group as an Evening Customer Service Associate and deliver exceptional guest experiences during our peak evening hours. This flexible part-time position offers competitive pay in a dynamic hospitality environment perfect for students, professionals, and night owls seeking work-life balance. Enjoy a supportive team culture with opportunities for growth and development.
Responsibilities
- Provide exceptional customer service to guests during evening hours
- Manage front desk operations including check-ins and check-outs
- Handle guest inquiries and resolve issues promptly
- Maintain accurate reservation and billing systems
- Coordinate with housekeeping and security teams
- Uphold brand standards and cleanliness protocols
- Assist with evening event setup and breakdown
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexible availability including evenings and weekends
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Must be at least 18 years old
- Texas hospitality certification a plus