Job Description
Are you searching for a flexible evening opportunity in Memphis? Join our elite support team where you can earn competitive pay while enjoying a modern work-life balance. We are looking for a dedicated Night Shift Customer Service Associate to help us deliver exceptional service to our clients.
In this role, you will be the bridge between our company and our valued customers, handling inquiries with professionalism and efficiency. Whether you are a seasoned professional or looking to start your career in customer support, we offer training and a supportive environment to help you thrive.
Why Apply?
- Competitive hourly wage ($18 - $22/hr)
- Flexible evening schedule (4:00 PM - 12:00 AM)
- Health benefits for full-time hours
- Modern office environment in downtown Memphis
Responsibilities
- Resolve Inquiries: Handle a high volume of incoming customer calls, emails, and chats regarding products and services during evening hours.
- Problem Solving: Identify customer needs and provide accurate solutions or escalate complex issues to the senior support team.
- Documentation: Maintain detailed and accurate records of all customer interactions in our CRM database.
- Process Adherence: Follow all company policies, scripts, and procedures to ensure consistency in service delivery.
- Feedback Loop: Communicate common customer feedback or technical issues to management to help improve our services.
- Team Collaboration: Coordinate with the day-shift team to ensure a smooth handover of ongoing cases and critical updates.
Qualifications
- Education: High school diploma or GED is required.
- Experience: Previous experience in customer service, call center, or retail is preferred but not mandatory.
- Availability: Must be available to work evenings, weekends, and holidays as needed.
- Skills: Proficient in Microsoft Office Suite and basic computer navigation.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Reliability: Ability to work independently with minimal supervision in a fast-paced environment.