Job Description
Join our dynamic team as an Evening Customer Service Associate at Nexus Solutions! We're seeking motivated individuals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role offers competitive pay, growth opportunities, and a supportive work environment in the heart of Charlotte.
Perfect for students, professionals seeking supplemental income, or those transitioning careers. Enjoy weekday evenings (4 PM - 10 PM) with weekends off. Training provided – no prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, resolve billing issues, and provide product expertise
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Maintain accurate documentation in CRM systems
- Identify upsell opportunities while maintaining customer trust
- Adhere to company protocols for data security and privacy
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Reliable transportation to downtown Charlotte location
- Flexible availability Monday-Friday evenings (4 PM-10 PM)
- Positive attitude and problem-solving mindset