Job Description
Join our dynamic team at Boston Community Services as an Evening Customer Service Associate! We're seeking motivated individuals to deliver exceptional experiences during our evening hours. This flexible part-time role offers competitive pay, comprehensive training, and a supportive environment perfect for students, career changers, or anyone seeking work-life balance. Enjoy evenings off while gaining valuable customer service skills in Boston's vibrant downtown.
What We Offer:
- Competitive hourly wages + performance incentives
- Free parking and MBTA discounts
- Opportunities for advancement
- Health benefits eligibility for part-time staff
- Fun team events and recognition programs
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Process transactions and maintain accurate client records
- Resolve inquiries using problem-solving techniques
- Collaborate with evening shift team to ensure seamless operations
- Uphold company standards for cleanliness and safety protocols
- Support inventory management during evening hours
- Participate in monthly training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and in a team
- Flexibility with evening/weekend scheduling
- Basic computer proficiency
- Positive attitude and problem-solving mindset