Job Description
Join UrbanEats Boston as an Evening Customer Service Associate and build flexible career experience while supporting our vibrant dining community! We welcome students seeking evening shifts that accommodate your class schedules. Enjoy a modern work environment, competitive pay, and opportunities for growth—all while serving Boston's diverse neighborhoods.
Perfect for students balancing academics and work, our evening roles (4 PM - 11 PM) offer stability without daytime commitments. No prior experience required—just your enthusiasm and reliability. We provide comprehensive training and a supportive team culture that values your unique perspective.
Responsibilities
- Deliver exceptional customer service via phone, in-person, and digital channels
- Process orders, manage reservations, and resolve inquiries efficiently
- Collaborate with kitchen staff to ensure accurate order fulfillment
- Maintain cleanliness and organization of customer-facing areas
- Assist with inventory management and basic POS operations
- Support team during peak evening hours with flexibility and adaptability
Qualifications
- Must be enrolled in a Boston-area college/university or recent graduate
- Availability for evening shifts (minimum 20 hours/week)
- Strong communication skills and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with technology
- Reliable transportation to downtown Boston location
- Team player with positive, solution-oriented attitude