Job Description
Join our dynamic team as an Evening Customer Service Associate at Urban Hospitality Group! We're seeking friendly, motivated individuals to provide exceptional guest experiences in our premium downtown Boston venue. Perfect for students, career changers, or anyone seeking flexible evening hours. No prior experience required – we provide comprehensive training to set you up for success.
This role offers competitive pay, a supportive work environment, and opportunities for advancement. Enjoy the vibrant Boston nightlife scene while building valuable customer service skills that will benefit your career journey.
Responsibilities
- Deliver outstanding customer service with a warm, professional demeanor
- Manage guest inquiries and resolve issues promptly and effectively
- Process transactions accurately using our POS system
- Maintain a clean, organized, and welcoming venue environment
- Collaborate with team members to ensure seamless operations
- Adhere to safety protocols and company standards at all times
Qualifications
- No experience necessary – full training provided
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Availability for evening shifts (4 PM - 12 PM)
- Reliable transportation to downtown Boston location
- Positive attitude and team-oriented mindset
- Ability to stand for extended periods and multitask