Job Description
Join our vibrant team at City Hospitality Group as an Evening Customer Service Assistant in central London. This flexible part-time role is perfect for students and career starters seeking evening work in a dynamic hospitality environment. You'll be the face of our premium guest services, delivering exceptional experiences while maintaining our high standards.
Enjoy competitive pay, free staff meals, and opportunities for career progression within our growing organisation. We offer comprehensive training and a supportive team culture that values work-life balance. Perfect candidates will bring enthusiasm, reliability, and a passion for customer excellence.
Responsibilities
- Deliver exceptional customer service during evening shifts (5 PM - 11 PM)
- Manage guest check-ins, bookings, and inquiries efficiently
- Process payments and maintain accurate transaction records
- Ensure venue cleanliness and safety standards are upheld
- Assist with event setup and breakdown as required
- Collaborate with team members to resolve guest issues promptly
- Contribute to positive team atmosphere during peak evening hours
Qualifications
- No formal qualifications required - perfect for entry-level applicants
- Strong communication skills and friendly demeanor essential
- Ability to work evenings, weekends, and bank holidays
- Basic computer literacy and cash handling experience preferred
- Attention to detail and problem-solving abilities
- Right to work in the United Kingdom mandatory
- Previous customer service experience advantageous but not required