Job Description
Are you looking for a flexible career that fits your lifestyle?
Zenith Global Solutions is seeking a dedicated Evening Customer Service Advisor to join our growing team in London. We pride ourselves on delivering exceptional support to our clients, and we are looking for individuals who thrive in a dynamic, evening shift environment. This is an excellent opportunity for those seeking part time jobs in the UK with a premium employer.
In this role, you will act as the face of our company, ensuring our clients receive top-tier support during our evening operations. We offer a supportive culture, competitive benefits, and a schedule designed to help you maintain a healthy work-life balance.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening hours.
- Provide accurate information regarding products, services, and account status to ensure high customer satisfaction.
- Log all interactions and updates into the CRM system with precision and attention to detail.
- Collaborate with the day-shift team to ensure seamless handover of ongoing issues and complex cases.
- Identify opportunities to upsell products or suggest additional services to enhance the customer experience.
- Maintain a professional demeanor and adhere to all company policies and compliance standards.
Qualifications
- Proven experience in customer service, preferably in a call center or support role.
- Strong verbal and written communication skills in English.
- Ability to work independently and manage time effectively during evening shifts.
- Proficiency with CRM software and basic computer applications.
- A positive attitude and a genuine desire to help customers solve their problems.
- Flexibility to work evenings, including weekends, as required by business needs.