Job Description
Are you a night owl looking for a meaningful career opportunity? Pacific Tech Solutions is seeking a dedicated Evening Customer Experience Specialist to join our vibrant team in the heart of Seattle.
We pride ourselves on delivering exceptional service to our clients, and our evening team is the backbone of our 24/7 support operations. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you.
Why Join Us?
- Flexible evening shifts (4:00 PM – 12:00 AM).
- Competitive hourly pay with performance bonuses.
- Comprehensive health benefits for eligible employees.
- Professional development and career growth opportunities.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve complex technical issues and account concerns with empathy and efficiency.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify opportunities to improve customer satisfaction and process efficiency.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills.
- Ability to work flexible evening hours, including weekends.
- Proficiency in Microsoft Office Suite and CRM software.