Job Description
Are you looking for a flexible, rewarding career? Apex Digital Solutions is currently seeking motivated, entry-level individuals to join our dynamic Customer Support team. We specialize in providing top-tier technical support and service to clients nationwide. If you have a passion for helping others and are available for evening and weekend shifts, we want to hear from you!
As a part of our team, you will work in a supportive environment that values growth and development. Whether you are a student looking for a schedule that works around your classes or a professional seeking a better work-life balance, this role offers the perfect opportunity to thrive.
Responsibilities
- Handle Inbound & Outbound Inquiries: Assist customers via phone, email, and chat with technical troubleshooting and product inquiries.
- Resolve Issues: Identify customer needs and provide accurate, efficient solutions to technical problems.
- Document Interactions: Maintain detailed and accurate records of all customer interactions and support tickets in our CRM system.
- Follow Standard Operating Procedures: Adhere to company scripts and guidelines to ensure a consistent customer experience.
- Escalation Management: Recognize complex issues and escalate them to senior technicians when necessary.
- Feedback Collection: Gather customer feedback regarding our products and services to help drive improvements.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: No prior customer support experience required; we provide comprehensive paid training.
- Availability: Must be available to work evenings and weekends (shifts typically range from 4:00 PM to 12:00 AM).
- Technical Skills: Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Communication: Strong verbal and written communication skills with a professional, friendly demeanor.
- Internet: Reliable high-speed internet connection is mandatory for remote/hybrid positions.