Job Description
Join our dynamic team as an Entry Level Part-Time Customer Support Specialist! Perfect for students or professionals seeking flexible evening hours in Oakland, CA. No experience required – we provide comprehensive training. Enjoy a supportive environment with competitive pay and opportunities for growth. Apply today and start your career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues using knowledge base resources and escalation protocols
- Update customer records and document interactions in CRM system
- Collaborate with team members to ensure consistent service quality
- Identify and report recurring issues to improve customer experience
- Meet performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (30+ WPM)
- Excellent verbal and written communication abilities
- Ability to work independently with minimal supervision
- Strong problem-solving and critical thinking skills
- Availability for 20-25 hours per week (evening shifts 4 PM - 10 PM)
- Positive attitude and customer-first mindset
- Willingness to learn new technologies and systems