Job Description
Apex Support Solutions is seeking highly motivated individuals to join our dynamic team as Entry Level Customer Service Representatives. We are committed to providing exceptional service to our clients and are looking for dedicated people who want to build a career in a fast-paced environment.
This is an excellent opportunity for those looking for Part Time work with Evening and Weekend Shifts. We offer a competitive pay structure, flexible scheduling, and a supportive culture that values growth and development. If you are ready to start a rewarding career in Chicago, we want to hear from you.
Responsibilities
- Answer high-volume inbound and outbound calls and emails with a professional and friendly demeanor.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining a high satisfaction rate.
- Accurately process orders, returns, and account updates using our CRM database.
- Document all customer interactions and relevant account information in the system.
- Collaborate with the team to identify trends and improve overall service quality.
- Assist in training new hires and sharing best practices with the team.
- Meet daily and weekly performance metrics regarding call volume and quality scores.
Qualifications
- High school diploma or GED required; college students are encouraged to apply.
- No prior customer service experience is necessary; we provide comprehensive paid training.
- Must be available to work Evenings and Weekends on a rotating schedule.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Able to work independently and as part of a team in a fast-paced environment.
- Reliable internet connection and a quiet workspace (remote/hybrid option available).