Job Description
Are you looking for a career opportunity that respects your schedule? Horizon Support Services is currently seeking motivated individuals to join our team as Evening Support Associates. This is an entry-level position designed for those seeking a flexible work-life balance while building a rewarding career in customer support.
We are looking for energetic candidates who are eager to learn and grow. Our evening shifts allow you to manage your personal commitments during the day while earning a competitive income. Join us in making a difference in our client's satisfaction every evening.
Responsibilities
- Customer Interaction: Assist clients via phone and email with technical inquiries and service requests.
- Troubleshooting: Diagnose and resolve common software and hardware issues using established protocols.
- Documentation: Accurately record all customer interactions and resolutions in our internal database.
- Quality Assurance: Maintain high standards of service delivery and adhere to company quality metrics.
- Team Collaboration: Communicate effectively with the support team to ensure seamless operations during evening shifts.
- Adaptability: Stay updated on new products and policies to provide accurate information to customers.
Qualifications
- Education: High school diploma or GED required; Associate degree or relevant technical certification is a plus.
- Experience: No prior customer service experience required; we provide comprehensive training.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Technical Skills: Basic computer literacy and typing proficiency (35+ WPM).
- Communication: Strong verbal and written communication skills with a customer-first mindset.