Job Description
Join our dynamic team at Oakland Community Services as an Entry Level Evening Customer Specialist! We're seeking motivated individuals seeking flexible evening schedules to deliver exceptional service to our diverse community. This part-time role offers the perfect opportunity to gain valuable experience while maintaining work-life balance with our accommodating hours.
As a cornerstone of our operations, you'll handle inquiries, resolve issues, and ensure positive client experiences. We provide comprehensive training and a supportive environment where your growth is prioritized. If you're ready to launch your career with flexibility and purpose, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person during evening hours (3 PM - 11 PM)
- Process transactions accurately and maintain detailed digital records
- Resolve customer concerns efficiently using problem-solving frameworks
- Collaborate with day-team staff to ensure seamless service continuity
- Contribute to process improvement initiatives for client satisfaction
- Adhere to company protocols and maintain confidentiality standards
- Support community outreach programs during evening events
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer proficiency with MS Office Suite
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with patience and empathy
- Flexible availability for 3-4 evening shifts weekly
- Reliable transportation for evening shifts
- Positive attitude and willingness to learn new systems